Royal Furniture Collection Co., Ltd. ("the Company") recognizes the importance of the personal information of customers obtained through the website (https://glerups.co.jp, the "Site") operated by the Company. The Company complies with the Act on the Protection of Personal Information ("APPI") and other relevant laws and regulations, and has established and implements the following Privacy Policy (the "Policy").

1. Personal Information We Collect

In connection with your use of the Site, the Company may collect the following information.

• Information you provide when placing an order or making an inquiry, such as name, address, phone number, and email address
• Payment-related information such as credit card details (obtained via our payment processor; the Company does not retain this information)
• Order history and inquiry history
• Information relating to your use of the Site (information obtained through access logs, cookies, etc. For details, please see our Cookie Policy.)

2. Purpose of Using Personal Information

The Company uses collected personal information within the scope of the following purposes.

• To fulfill the sales contract, including shipping ordered products and processing payment
• To respond to inquiries from customers
• To communicate regarding shipping status, order confirmation, and changes to orders
• To deliver email newsletters and other communications (only to customers who have opted in)
• To analyze Site usage, improve quality, and consider new services
• To prevent fraudulent use and ensure the safe operation of the Site
• To create statistical data that does not identify individuals
  

The Company will not handle personal information beyond the scope necessary to achieve these purposes. If the purpose of use is changed, the Company will notify customers of the revised purpose by posting on the Site or other appropriate means.

3. Disclosure of Personal Information to Third Parties

The Company does not currently provide customers' personal information to third parties. However, this does not apply in any of the following cases:

• Where required by law
• Where necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the individual
• Where particularly necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the consent of the individual
• Where it is necessary to cooperate with a national or local government agency, or a party entrusted by such agency, in executing affairs prescribed by law, and obtaining the individual's consent would impede the execution of such affairs
• Where the prior consent of the individual has been obtained

Future changes: For business operational reasons, the Company may in the future change its handling of personal information to a form that constitutes third-party provision. In such a case, in accordance with APPI, the Company will notify customers of the change in advance or without delay by revising this Policy, posting on the Site, or other appropriate means.

4. Outsourcing the Handling of Personal Information

Within the scope necessary to achieve the purposes of use, the Company may entrust all or part of the handling of personal information to external service providers (e.g., delivery companies entrusted with shipping, payment service providers entrusted with payment processing, and providers of access analysis tools). In such cases, the Company will exercise necessary and appropriate supervision to ensure that personal information is properly handled by the entrusted party.

The Site uses "Google Analytics," provided by Google LLC, for access analysis purposes. For details on the collection and transmission of information via Google Analytics, please see our Cookie Policy.

5. Personal-Related Information

The Company uses information linked to identifiers such as cookies that, by itself, cannot identify a specific individual ("personal-related information") in a manner that does not constitute third-party provision as described in Section 3 above. For details on the external transmission of personal-related information, please see our Cookie Policy.

6. Security Control Measures

To prevent leakage, loss, or damage of collected personal information and to otherwise ensure the security of personal information, the Company takes necessary and appropriate measures, including the following.

• Restricting the scope of viewing and use of personal information through access controls
• Protecting the content of communications through SSL (encrypted communication)
• Training and supervising employees who handle personal information
• Appropriate supervision of entrusted parties

7. Requests for Disclosure, Correction, Suspension of Use, etc. of Retained Personal Data

Customers may make the following requests regarding their retained personal data held by the Company, in accordance with APPI: notification of the purpose of use / disclosure / correction, addition, or deletion of content / suspension of use or erasure / suspension of provision to third parties. To make such a request, please contact the inquiry desk in Section 8 below. After confirming your identity, the Company will respond within a reasonable period in accordance with applicable law. Please note that, depending on the content of the request, the Company may not be able to accommodate it for legal reasons.

8. Contact Information

For inquiries regarding the handling of personal information or requests for disclosure, please contact the following:

Royal Furniture Collection Co., Ltd.	Royal Furniture Collection Co., Ltd.
Address	1F Sakamoto Bldg., 2-12-4 Kita-Aoyama, Minato-ku, Tokyo 107-0061
Phone	03-5843-1805 Reception hours: Mon-Fri, 10:00 AM - 6:00 PM (Excluding public holidays, and year-end/New Year)
Email	glerups@royal-furniture.co.jp

9. Changes to This Privacy Policy

The Company may change the content of this Policy without prior notice due to revisions of laws and regulations, changes in business operations, or other reasons. The revised Policy shall take effect from the time it is posted on the Site. In the event of a material change, the Company will provide clear notice on the Site.

Last revised: 26/10/2026